Refund Policy

1. Overview

At HMM AI, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

2. Free Trial Period

We offer a 30-day free trial for our Professional plan, allowing you to test all features before committing to a paid subscription. No payment information is required during the trial period.

• Trial period: 30 days from account creation
• Full access to Professional features
• No automatic billing during trial
• Option to upgrade or cancel anytime during trial
• Data retention for 7 days after trial ends

3. Subscription Refunds

Professional Plan Refunds:

We offer refunds under the following conditions:

• 7-Day Money-Back Guarantee: Full refund if requested within 7 days of first payment
• Service Disruption: Partial refunds for extended service outages
• Billing Errors: Full refund for incorrect charges or technical billing issues
• Duplicate Charges: Immediate refund for any duplicate transactions

4. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

• Requests made after 7 days of the billing date (except for service disruptions)
• Account cancellations due to terms of service violations
• Dissatisfaction with features that were available during the free trial
• Failure to use the service during the billing period
• Changes in personal circumstances or needs
• Third-party integration issues beyond our control
• User error or misunderstanding of service features

5. Refund Process

To request a refund, please follow these steps:

• Step 1: Email us at contact@hmmai.org
• Step 2: Use subject line "Refund Request"
• Step 3: Include your account email and reason for refund
• Step 4: Provide transaction details (date, amount, payment method)
• Step 5: Allow 5-7 business days for review and processing

6. Processing Times

Review Period: 2-3 business days to review your request

Processing Times by Payment Method:

• Credit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-10 business days
• Digital Wallets: 1-3 business days

Note: Processing times may vary depending on your financial institution and may take longer during holidays or weekends.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service Outages: Prorated refund based on downtime duration
• Feature Unavailability: Partial refund if key features are temporarily disabled
• Data Loss: Compensation for any data loss due to our technical issues
• Mid-Cycle Cancellations: Prorated refund for unused portion of subscription

8. Account Status After Refund

Upon processing a refund:

• Your subscription will be immediately canceled
• Access to Professional features will be reverted to Free plan
• Context vaults exceeding Free plan limits will be archived
• You have 30 days to export your data before permanent deletion
• You may resubscribe at any time with a new payment

9. Dispute Resolution

If you're not satisfied with our refund decision:

• You may request a review by our customer service manager
• We'll conduct a secondary review within 3-5 business days
• Final decisions will be communicated via email
• You may escalate to your payment provider's dispute process

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify subscribers of significant changes via email.

11. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: Contact us for help with technical issues
• Feature Training: Request a walkthrough of features you're struggling with
• Plan Downgrade: Switch to a lower-cost plan that better fits your needs
• Temporary Suspension: Pause your subscription for up to 3 months